Vangent Canada knows government and the public sector. With the 2002 Throne Speech, the Canadian government announced a “New Partnership Between Government and Citizens,” and Vangent Canada is committed to reinforce that partnership through active and dedicated management of citizen interaction systems and centres.
We offer contact centres as well as management services for operating centres throughout the public sector. We serve as the “voice of the government” in providing information to constituents about government programs and benefits. We offer correspondence and e-mail processing, interactive and transactional Web sites, and print and publication fulfilment.
Key features of our call centres include:
- Formal, documented, start-up methodology and transition approach to ensure seamless transitions with no disruptions in service
- Sophisticated call management systems to closely monitor performance and respond quickly to changes in calling patterns or volume
- Workforce management software with accurate forecasting, scheduling, and tracking capabilities to staff the proper number of Customer Service Representatives (CSRs) at the right times
- Automated call distribution, intelligent routing, an skills-based routing to ensure timely, efficient service
Vangent Canada performs correspondence management, receipt, processing, and response functions, as well as the design, development, and deployment of interactive Web sites that enable customer interaction.
For more information on our services and capabilities, please send us an e-mail.
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